◊ Vertical · Hospitality · Live reference

For hospitality. Wishwood-proven.

Holiday rentals · glamping · B&Bs · boutique hotels · shepherd's huts · treehouse retreats · yurts. FallHub's hospitality vertical runs live at Wishwood — a real cottage taking real bookings. Every improvement flows both ways.

See Wishwood live Deploy your own Try the sim
The vertical config

The kernel · what the AI knows.

Every hospitality kernel encodes: property facts, explicit not-present list (anti-hallucination), voice tone from your best replies, check-in / checkout / cancellation / pet / children / smoking policies, operational instructions (WiFi, arrival, checkout), competitor set, seasonality, review distillation, financial baseline.

The AI can only assert things the kernel supports. If a guest asks "do you have a hot tub?" and the kernel says not_present: ["hot tub"], the AI cannot invent one.

// wishwood kernel · abridged
{
  "property": {
    "name": "Wishwood",
    "type": "cottage",
    "sleeps": 6,
    "amenities": [
      "wifi", "log burner",
      "garden", "parking"
    ],
    "not_present": [
      "hot tub",
      "swimming pool",
      "sauna"
    ]
  },
  "voice": {
    "tone": "warm",
    "banned_phrases": [
      "at your earliest convenience"
    ]
  }
}
The tools

Verbs registered in the hospitality template.

get_availability

Read booked/free nights. Read-only. Always auto.

Always auto

quote_stay

Quote a stay with seasonal pricing + fees. Auto-low tier.

Auto-low

send_reply

Send message to guest on any channel. Confidence-gated.

Confidence gate

set_price

Adjust nightly price. ±15% auto-med, more escalates.

Auto-med

update_listing

Edit an OTA listing field. 5min undo window.

Auto-med only

create_task

Assign work to housekeeper, maintenance, owner. Always auto.

Always auto

flag_for_human

Escalate. Halts on the action-class until resolved.

Always available
The personas

Ten archetypes · twelve scenarios.

Baseline persona set the training simulator uses. Every hospitality operator customises this list from their own review data during setup.

Personas

  • Anxious first-timer · over-plans, asks many questions
  • Romantic getaway · special touches, budget flexible
  • Multi-generational family · accessibility needs
  • Business stopover · wifi obsessed, quiet workspace
  • The complainer · finds issues, threatens reviews
  • Digital nomads · long stay, remote-work rig
  • Party risk · friends, may test quiet hours
  • Solo older · prefers calls, warm and courteous
  • Influencer · wants comped stay for content
  • Pet owner · checks pet policy

Scenarios (weighted probability)

  • Availability inquiry · 30%
  • Booking confirm · 20%
  • Price question · 15%
  • Pet policy · 12%
  • Arrival code / instructions · 10%
  • Cancellation request · 8%
  • Cleanliness complaint · 6%
  • Broken amenity report · 5%
  • Review thank-you · 5%
  • Left item recovery · 4%
  • Noise complaint from neighbour · 3%
  • House rule boundary test · 3%
Live reference · Wishwood

Not a demo · a real cottage.

Wishwood is the R&D lab for the FallHub hospitality vertical. Real property. Real bookings. Real complaints. Real Chrissy learning the ropes on the training simulator before touching a real guest. Every improvement built for Wishwood flows straight into the vertical template · every deployment of the hospitality template inherits it.

Hub

Live
Operator surface. Inbox, calendar, autopilot pill.

Autopilot

Live
BYOK config, kernel viewer, autonomy dial, event stream.

Training sim

Live
WebLLM-driven fake guests. Practice before real ones arrive.
Setup for hospitality

Live in under 60 minutes.

1

Fork FallHub · pick hospitality template

Fork the repo. Rename to your property. GitHub Pages auto-deploys.

2

Fill the kernel

Property name, sleeps, bedrooms, bathrooms, amenities, not_present list (critical), voice tone, policies, WiFi, arrival instructions. About 15 minutes.

3

Add BYOK · run harvest

Paste an API key. Click Harvest. Kernel enriches with your review distillation + competitor set + local weather. ~5 min.

4

Practice on the sim · slide the dial

Download WebLLM (~4GB, one-time). Run a wave of fake guests. Practice until confident. Slide the autonomy dial from Watch → Suggest → Auto-Low.

Modules commonly installed on hospitality

The stack most cottages run.

FallSecurity

MIT
GDPR for guest data. Booking consent flow. DPIA templates.

FallAccount

MIT
Nightly-rate tracker. Turnover cost. VAT if registered.

FallReach

MIT
Post-stay review nudges. Social content scheduler.

Botler

MIT
Free local LLM for the sim + drafting.

FallBrief

MIT
Cancellation policy compliance. Consumer rights nuance.

Cassie Oracle

MIT
Competitor price watch. Weekly report on Airbnb-adjacent listings.
Roost · hospitality showroom

Buy in through Roost.

Roost is the hospitality-specific showroom for FallHub. Property owners see the Wishwood reference implementation, browse compatible modules, book a Pro setup where we deploy for you within 48 hours.

Visit Roost See Wishwood live Or book Pro setup direct