# Statement of Work · FallEnterprise Tier 4 · AI-Native Enterprise

**Engagement value:** TBA+ (from · milestone-billed) · **Timeline:** 16–20 weeks · 12-month engagement

**Between:**
- **Supplier:** AI Native Solutions (Simon Gant, sole practitioner) · United Kingdom
- **Client:** _________________________________ ("Client")

**Effective date:** _____________ **Contract ref:** FE-ENT-YYYY-NNN

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## 1 · Objective

Deliver a full organizational AI transformation. Everything in Tiers 1–3, plus department-by-department rollout, comprehensive staff training programme, 12-month SLA-backed support, and optional custodianship (Supplier operates the stack indefinitely, or Client takes full in-house control at their pace).

The AI becomes operational infrastructure, not a productivity add-on.

## 2 · Scope of work

### 2.1 · All of Tiers 1, 2, 3

Everything in [Tier 1](tier-1-starter.md), [Tier 2](tier-2-sovereign.md), and [Tier 3](tier-3-trained.md). Not repeated.

### 2.2 · Departmental Rollout Plan (Week 8–10)

- Departmental audit — each business unit's workflows mapped
- AI-integration priority per department (impact × effort matrix)
- Custom workflow design per department (typically 4–8 departments)
- Cross-department integration points identified
- Change management plan (comms, training, rollout order)

### 2.3 · Departmental Fine-Tuning (Week 10–14)

- Additional fine-tuning rounds — one per department if their workflows are sufficiently distinct
- Alternative: single model with department-specific system prompts + retrieval-augmented context
- Chosen approach based on cost/complexity trade-off with Client input

### 2.4 · Full Staff Training Programme (Week 10–16)

- **Role-based curricula** — different training for execs, managers, individual contributors, admin
- **Delivery formats** — live workshops (on-site or remote), recorded video, written guides
- **Certification** — competency check per staff member
- **Train-the-trainer** — 2–5 Client staff certified to train future new hires

Typical volume: 50–500 staff trained during the engagement. Larger orgs scoped separately.

### 2.5 · SLA-Backed Support (Weeks 16 → 16+52 weeks)

- **Response SLA:** critical <2h · high <4h · normal <24h (UK business hours)
- **Uptime SLA:** 99.5% (excluding scheduled maintenance windows)
- **On-call rotation** for critical incidents
- **Monthly review cadence** — 60-min call reviewing usage, cost, quality metrics
- **Quarterly deep dive** — 3-hour on-site (or remote) strategic review

### 2.6 · Multi-Site Sovereign Network (Week 12–14, optional)

- If Client has multiple locations, configure a sovereign mesh across sites
- Local inference at each site, shared training pipeline centrally
- Fail-over between sites
- Edge deployment for latency-sensitive workflows

### 2.7 · Custodianship Option (Ongoing)

Client selects at kick-off between:

**Option A · Client-operated after handover**
- Supplier trains Client's team on full stack operation
- Handover complete at Week 16
- 52 weeks SLA-backed support
- After 52 weeks, Client fully self-sufficient

**Option B · Supplier-operated (managed service)**
- Supplier retains operational responsibility indefinitely
- Additional cost: TBAnth post-Week 16 (rolling 12-month contract)
- Includes: monitoring, upgrades, retraining, incident response
- Client can transition to Option A at any point with 60 days' notice

### 2.8 · Ongoing Retraining (12 months)

- Quarterly retraining runs included (4× over 12 months)
- Data governance reviews quarterly
- Model performance benchmarks quarterly
- Roadmap review at Month 6 and Month 12

## 3 · Deliverables checklist

| # | Deliverable | Format | Week |
|---|---|---|---|
| 1–19 | All Tier 1 + 2 + 3 deliverables | (see above SoWs) | 1–12 |
| 20 | Departmental rollout plan | PDF + workshops | 10 |
| 21 | Departmental fine-tunes (as needed) | Models · configs | 14 |
| 22 | Full staff training programme | Recorded + live + certification | 16 |
| 23 | Multi-site config (if applicable) | Deployed + docs | 14 |
| 24 | 12-month SLA + support | Ongoing | 16→16+52w |
| 25 | 4 quarterly retraining runs | Rolling | Month 3, 6, 9, 12 |
| 26 | Custodianship (if selected) | Ongoing operation | Ongoing |

## 4 · Client responsibilities

In addition to Tiers 1–3:

- **Executive sponsor** — C-level accountable for the transformation
- **Steering committee** — meets fortnightly during rollout
- **Departmental leads** — one per department, empowered to make decisions
- **Change management** — Client owns internal comms and cultural adoption
- **Staff time** — allocate training time (typically 8–16 hours per staff member)

## 5 · Out of scope for Tier 4

Even at the enterprise tier, the following are explicitly out of scope unless separately quoted:

- Enterprise-wide data warehouse redesign
- Replacement of core business systems (ERP, CRM, HRIS)
- Regulatory certification work (SOC 2, ISO 27001) — Supplier provides supporting artifacts but not full certification lead
- More than 1,000 staff members (bespoke scope)
- Custodianship for multiple concurrent Clients on shared infrastructure

## 6 · Timeline

| Week | Milestone |
|---|---|
| 1–2 | Kick-off · executive alignment · discovery |
| 2–5 | Blueprint + Tier 1 ops suite |
| 5–8 | Tier 2 sovereign stack |
| 8–12 | Tier 3 fine-tune + eval |
| 8–10 | Departmental rollout plan |
| 10–14 | Departmental customization + rollout waves |
| 10–16 | Full staff training programme |
| 12–14 | Multi-site (if applicable) |
| 16 | Final handover · SLA period begins |
| 16 → 16+52w | 12-month SLA support · quarterly retrains |

## 7 · Payment

Milestone-billed. Standard schedule for TBAk floor:

- **20% (TBA) · on signature**
- **20% (TBA) · on Tier 2 sovereign stack live (Week 5)**
- **20% (TBA) · on fine-tune passing eval (Week 9)**
- **20% (TBA) · on departmental rollout complete (Week 14)**
- **20% (TBA) · on final handover (Week 16)**

12-month support fee (if Option B custodianship): TBA additional, paid quarterly (TBA × 4).

Terms: 14 days. Late: 4% above BoE base. Prices exclude VAT.

Larger engagements (>TBAk) quoted individually against scope.

## 8 · Intellectual property

Same as Tier 3, plus:

- All departmental fine-tunes are Client's exclusive property
- Staff training materials delivered as MIT-licensed (Client can modify, reuse, redistribute internally)
- Any tooling built specifically for Client during rollout is Client-owned
- Supplier retains rights to publish generalized case study (with Client's approval, anonymized if requested)

## 9 · Data & confidentiality

Same as Tier 3, upgraded:

- Comprehensive DPA covering all departments
- Sub-processor list published and updated
- Annual security review with Client
- Right to audit Supplier's security controls annually

## 10 · Warranties + SLA

- **12-month warranty on all deliverables**
- **SLA credits** for missed uptime targets (5% of monthly support fee per 0.1% below target)
- **Response SLA credits** for missed response times

## 11 · Exit & continuity

Same as Tier 3, upgraded:

- Full documentation ensures any competent engineer can take over
- If Option B (custodianship) is selected and Supplier ceases operations mid-contract, Client receives all operational access and 60-day handover support at no additional cost
- Client retains all models, weights, code, data, and configs regardless

## 12 · Termination

- 60-day notice period for termination for convenience (either party)
- Termination for cause: 30-day cure period after written notice
- If terminated by Client for convenience mid-engagement: pro-rata payment against completed milestones
- Custodianship contract: 60-day notice to cancel, no penalty

## 13 · Governing law

England & Wales.

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## Signatures

**For the Supplier**

Signed: _______________________________  Simon Gant · AI Native Solutions  ·  Date: _______

**For the Client**

Signed: _______________________________  Print name: _______________________________
Title: _______________________________  Company: _______________________________  ·  Date: _______

**Executive sponsor acknowledgement**

Signed: _______________________________  Print name: _______________________________
Title: _______________________________  ·  Date: _______

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**Contract ref:** FE-ENT-YYYY-NNN  ·  **Version:** 1.0  ·  **© 2026 AI Native Solutions**