# Statement of Work · FallEnterprise Tier 1 · Starter

**Engagement value:** TBA (fixed) · **Timeline:** 4–6 weeks · **Payment:** 50% on signature · 50% on delivery

**Between:**
- **Supplier:** AI Native Solutions (Simon Gant, sole practitioner) · United Kingdom
- **Client:** _________________________________ ("Client")

**Effective date:** _____________ **Contract ref:** FE-STR-YYYY-NNN

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## 1 · Objective

Deliver an AI-first operational layer for the Client's business, pointed at a hosted LLM provider (Anthropic Claude or OpenAI), with a written blueprint documenting how AI will be integrated across the Client's operations over the following 12 months.

The Client will have working AI-powered software delivering measurable productivity gain, and a plan for graduating to Tier 2 (Sovereign) when the return is proven.

## 2 · Scope of work

### 2.1 · AI-first Blueprint Document (Week 1–2)

- Process audit across the Client's business units
- Data inventory: what data exists, quality, format, sensitivity
- Team capability mapping: current AI literacy per role
- Quick-win identification: 3–5 processes with highest ROI potential
- 12-month AI-integration roadmap with milestones
- **Deliverable:** 15–25 page PDF blueprint + accompanying spreadsheet models

### 2.2 · Operational Suite Deployment (Week 2–4)

Deploy the SMB AI Operations Suite (based on smbaios), customized to the Client's business:

- **AI Enquiry Bot** — knows Client's pricing, hours, offerings, voice; handles leads 24/7
- **Content Engine** — social media & email content in Client's authentic voice
- **Lead CRM** — full pipeline with AI-drafted personalized replies
- **KPI Dashboard** — tailored to Client's core metrics
- **Prompt Library** — 25–40 curated prompts tuned to Client's domain and voice

Suite hosted at the Client's chosen URL (their own domain, e.g. ai.clientdomain.com).

### 2.3 · Hosted LLM Integration (Week 4)

- Connection to Client's chosen hosted LLM provider (Anthropic or OpenAI)
- API key management (secure, rotatable, with usage caps)
- Monitoring dashboard for token spend
- Cost model showing projected monthly LLM spend at different usage levels

### 2.4 · Team Onboarding (Week 5)

- 2× 90-minute training sessions (remote) for Client's team
- Written playbook per role: "how to work with AI daily"
- Q&A session with recorded video for absentees

### 2.5 · Post-delivery Support (Weeks 6 → 6+30 days)

- 30 days of email support (48h response SLA)
- 2× 30-minute check-in calls
- 1 minor revision round (scope: refinements, not new features)

## 3 · Deliverables checklist

| # | Deliverable | Format | Week |
|---|---|---|---|
| 1 | Blueprint document | PDF + editable source | 2 |
| 2 | Data inventory workbook | XLSX | 2 |
| 3 | Operational suite (hosted) | Live URL + admin | 4 |
| 4 | LLM integration + cost model | Live + docs | 4 |
| 5 | Team training | 2 sessions + recording | 5 |
| 6 | Role playbooks | PDF (1 per role) | 5 |
| 7 | 30-day support | Email + 2 calls | 6+30 |

## 4 · Client responsibilities

The Client will:

- Nominate a project lead with authority to approve deliverables (48h response SLA)
- Provide read access to relevant business data (with NDA in place)
- Own their choice of hosted LLM provider and pay directly for API usage
- Provide brand assets: logo, colours, voice guidelines
- Ensure 2–5 team members attend training sessions

## 5 · Out of scope for Tier 1

The following are explicitly excluded from Starter and are available in higher tiers:

- Self-hosted LLM (Tier 2 Sovereign)
- Fine-tuning on Client's data (Tier 3 Trained)
- Full org rollout beyond 5 pilot users (Tier 4 AI-Native Enterprise)
- Custom hardware procurement
- Integration with more than 2 pre-existing SaaS systems

Additional scope can be added at TBA or by upgrading to a higher tier.

## 6 · Timeline

| Week | Milestone |
|---|---|
| 1 | Kick-off · discovery interviews (5 stakeholders) · data walkthrough |
| 2 | Blueprint draft · client review · sign-off |
| 3 | Operational suite build · client's branding applied |
| 4 | LLM integration · client UAT (user acceptance testing) |
| 5 | Team training · playbook delivery |
| 6 | Final handover · project close-out |
| 6+30 | Support period ends |

## 7 · Payment

- **50% (TBA) · on signature.** Kick-off begins on receipt.
- **50% (TBA) · on final handover (Week 6).**

Payment terms: 14 days from invoice date. Late payment: 4% above Bank of England base rate. All prices exclude VAT.

Payment method: bank transfer (GBP). Details on invoice.

## 8 · Intellectual property

- **Blueprint & documents:** delivered to Client. Client owns their copy.
- **Software (suite):** delivered as source code (MIT-licensed to the Client's business entity). Client owns their instance.
- **Underlying framework:** the FallEnterprise / smbaios pattern remains MIT-licensed to the public. Client's specific configuration and any data-derived assets are the Client's exclusive property.
- **Confidential data:** anything the Client shares under NDA remains the Client's property; Supplier deletes on project close.

## 9 · Data & confidentiality

- Mutual NDA signed at kick-off (Client's or Supplier's template, mutually agreed)
- Client data processed only in the LLM provider the Client selects
- Supplier retains no Client data beyond the 30-day support window
- GDPR / DPA 2018 obligations: Supplier acts as data processor; Client remains controller
- Data Processing Agreement (DPA) appended if required by Client

## 10 · Warranties

- Supplier warrants deliverables will conform to specification for 30 days from delivery
- Bugs during warranty period fixed free of charge
- Warranty excludes: Client-induced changes, third-party service outages, changes to LLM provider terms

## 11 · Exit & continuity

If the Supplier ceases operations, the Client retains:

- All source code (MIT-licensed, forkable, buildable without Supplier)
- All documentation and playbooks
- Access to their hosted infrastructure (which is on Client's chosen provider)
- No lock-in: the Client can migrate to any successor engineer within 1 day

## 12 · Termination

- Either party may terminate for material breach with 14 days' written notice and opportunity to cure
- Client may terminate for convenience with 14 days' notice: Supplier delivers work-to-date and Client pays pro-rata (50% floor)
- Supplier may terminate if Client fails to meet responsibilities (§4) and does not cure within 14 days

## 13 · Upgrade path

If the Client upgrades to Tier 2 (Sovereign) within 90 days of Tier 1 delivery, the TBA Tier 1 fee is credited against the Tier 2 TBA fee (net TBA additional).

## 14 · Governing law

England & Wales. Any dispute referred first to good-faith negotiation, then mediation, then the courts of England & Wales.

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## Signatures

**For the Supplier**

Signed: _______________________________  Simon Gant · AI Native Solutions  ·  Date: _______

**For the Client**

Signed: _______________________________  Print name: _______________________________
Title: _______________________________  ·  Date: _______

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**Contract ref:** FE-STR-YYYY-NNN  ·  **Version:** 1.0  ·  **© 2026 AI Native Solutions**